Privacy Policy

1. Introduction

Madhubhan Resort & Spa ("Madhubhan", "we", "us" or "our") respects your privacy and is committed to protecting the personal information you provide when using our website, making a reservation, contacting us, or staying at our resort.

This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices available to you.

2. Information We Collect

Depending on your interaction with us, we may collect:

• Full name and contact details
• Email address and telephone/mobile number
• Booking and stay information
• Number of guests and room preferences
• Payment and transaction-related information
• Identification information required for check-in
• Special requests and preferences
• Feedback, reviews and communications with our team
• Website usage, device, browser and technical information
• Information collected through cookies and similar technologies

We aim to collect only information that is reasonably necessary to provide our services and meet applicable legal requirements.

3. How We Use Your Information

Your information may be used to:

• Process and manage room reservations
• Confirm, modify or cancel bookings
• Provide accommodation and resort services
• Process payments and related transactions
• Communicate booking confirmations and important stay information
• Respond to enquiries and requests
• Provide personalized services and special requests
• Improve our website, facilities and guest experience
• Conduct surveys and obtain guest feedback
• Send promotional communications where permitted by law
• Prevent fraud, misuse and security incidents
• Comply with legal, regulatory and governmental requirements

4. Sharing of Information

We do not sell or rent guests' personal information.

Information may be shared when reasonably necessary with trusted service providers, payment processors, technology providers, booking partners, professional advisers, or governmental/legal authorities.

Where information is shared with service providers, we expect appropriate measures to be taken to protect it.

5. Payment Information

Payments made through our website or authorized payment partners may be processed by third-party payment service providers.

Madhubhan Resort & Spa does not intend to retain complete payment-card details unless required and lawfully permitted for a specific business purpose. Payment providers may process information according to their own privacy policies and security standards.

6. Cookies and Website Technologies

Our website may use cookies and similar technologies to:

• Maintain website functionality
• Remember preferences
• Understand website traffic and usage
• Improve website performance
• Provide relevant marketing or analytics services

You may be able to manage cookies through your browser settings. Disabling certain cookies may affect some website functionality.

7. Data Security

We take reasonable administrative, technical and organizational measures to protect personal information against unauthorized access, alteration, disclosure, loss or misuse.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling bookings, providing services, maintaining business records, resolving disputes and complying with applicable legal obligations.

9. Marketing Communications

Where permitted by applicable law, we may send information about offers, promotions, events and services.

You may request to stop receiving promotional communications at any time by using the available unsubscribe mechanism or contacting us directly.

10. Third-Party Websites

Our website may contain links to third-party websites, booking platforms, payment services or other external websites.

Madhubhan Resort & Spa is not responsible for the privacy practices, security or content of third-party websites. We recommend reviewing their privacy policies before providing personal information.

11. Children's Privacy

Our website and services are not intended to knowingly collect personal information from children independently of their parent or legal guardian.

Where required, information relating to minors may be collected from or provided by their parent, guardian or accompanying adult in connection with a reservation or stay.

12. Your Privacy Rights

Subject to applicable law, you may have rights to:

• Request access to personal information we hold about you
• Request correction of inaccurate information
• Request deletion of information where legally permissible
• Withdraw consent where processing is based on consent
• Opt out of certain promotional communications
• Raise a concern regarding our handling of your information

Requests may be subject to identity verification and applicable legal or contractual requirements.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements or privacy practices.

The updated version will be published on our website with the revised "Last Updated" date.

14. Contact Us

For questions, requests or concerns relating to this Privacy Policy or your personal information, please contact:

Madhubhan Resort & Spa

Anand–Sojitra Road, Vallabh Vidyanagar – 388 120, Gujarat, India

This Privacy Policy should be read together with our Terms & Conditions and other applicable policies.

© 2026 Madhubhan Resort & Spa. All Rights Reserved.